Job Summary

A computer software company has a current position open for a Telecommute Principal Technical Customer Success Manager.

Candidates will be responsible for the following:

• Preparing and educating customers on new features and releases
• Developing a trusted advisor relationship with customer partners and executive sponsors
• Serving as the primary point of contact post implementation

Qualifications Include:

• Available to travel up to 35%
• Knowledge of enterprise web technologies, security and state of the art infrastructures
• 8+ years of customer success and SaaS organization experience
• Bachelor's Degree Required or Equivalent Experience
• 10+ years of consulting and implementation practices on a broad range of IT systems
• Expert knowledge and experience in Identity and Access Management (IAM), Security, cloud architecture