Telecommute Product Support Specialist

Job Summary

A site for professional and enthusiast programmers is in need of a Telecommute Product Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Investigate and resolve customer issues via our ticketing system or in real time
• Troubleshoot and resolve account issues
• Assist clients with configuration and connection to other systems

Required Skills:

• Customer-facing or user-facing experience
• The ability to speak to non-technical customers when troubleshooting technical issues
• Experience or training in basic Information Technology subjects
• Excellent written and verbal communication skills in English
• Solutions oriented problem-solving and critical thinking abilities
• Exceptional interpersonal skills - you care about people and are passionate about helping others