Job Summary
An IT company is searching for a person to fill their position for a Telecommute Production Support Engineer.
Candidates will be responsible for the following:
- Supporting Platform engineering and Customer Success to diagnose issues
- Resolving support inquiries from enterprise customers and internal stakeholders
- Responding to tickets within SLA required timelines and provide regular updates
Must meet the following requirements for consideration:
- Attend customer meetings, as required, to review ticket status
- Experience with SQL, JavaScript, CSS, HTML and React
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems or equivalent
- Solid Understanding of the HTTP Request / Response Cycle
- Excellent written communication skills
- Experience with a support ticketing system (Salesforce, Zendesk, Jira etc.)
