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Telecommute Public Safety Customer Support Engineer

Job is Expired
Location: Maryland, Virginia
Compensation: To Be Discussed
Staff Reviewed: Fri, Feb 15, 2019
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A staffing company is filling a position for a Telecommute Public Safety Customer Support Engineer.

Candidates will be responsible for the following:

  • Troubleshooting and repairing all cloud/modem based application and hardware issues
  • Troubleshooting through any web or modem based application
  • Providing remote support and onsite support (as required) for all products

Position Requirements Include:

  • Travel about 30% is required
  • External Mass Storage configuration administration
  • Must have experience in a call center environment supporting contact center/ Public safety products
  • Must have 3-5 years of experience with on/off site customer support
  • Must have experience in supporting call recording/VoIP recording solutions from providers
  • Strong understanding of Microsoft SQL Server administration and database structure

COMPLETE JOB DESCRIPTION

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