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Telecommute Public Transit Customer Care Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Apr 25, 2019
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A public transit company is searching for a person to fill their position for a Telecommute Public Transit Customer Care Analyst.

Candidates will be responsible for the following:

  • Resolving clients’ application questions or problems in the areas of database and system configurations
  • Investigating, managing, tracking and closing client support issues
  • Creating development “bug” reports, FAQ’s and knowledge base articles as appropriate

Required Skills:

  • This role may require travel to customer sites
  • Education in a relevant field (ex: computer science) is an asset
  • 2 to 5 years of customer technical application support experience is required
  • Past Paratransit software experience preferable with Trapeze PASS
  • Working knowledge of various scripting tools and languages
  • All other requirements necessary for this position

COMPLETE JOB DESCRIPTION

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