Telecommute Public Transit Customer Care Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 25, 2019

This job expires in 4 days

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A public transit company is searching for a person to fill their position for a Telecommute Public Transit Customer Care Analyst.

Candidates will be responsible for the following:

  • Resolving clients’ application questions or problems in the areas of database and system configurations
  • Investigating, managing, tracking and closing client support issues
  • Creating development “bug” reports, FAQ’s and knowledge base articles as appropriate

Required Skills:

  • This role may require travel to customer sites
  • Education in a relevant field (ex: computer science) is an asset
  • 2 to 5 years of customer technical application support experience is required
  • Past Paratransit software experience preferable with Trapeze PASS
  • Working knowledge of various scripting tools and languages
  • All other requirements necessary for this position