Job Summary
A real estate company is searching for a person to fill their position for a Telecommute Real Estate Platform Capacity Planning Forecast Analyst.
Candidates will be responsible for the following:
- Building capacity planning models to address changing business use cases
- Providing analysis to assess and mitigate risks associated with capacity planning scenarios
- Ensuring alignment with Annual Operating Plan inputs, contact centers and vendor costs
Applicants must meet the following qualifications:
- Bachelor's degree in a related field
- 2 years of forecasting and scheduling experience in a contact center environment
- 3-5 years of Workforce Management experience, preferably using Alvaria