Job Summary
A customer service outsourcing company is filling a position for a Telecommute Real Time Adherence Specialist in Dallas.
Core Responsibilities Include:
- Providing real-time monitoring via available tools and workforce management
- Coordinating needed staffing adjustments
- Updating internal and external reports per set schedule
Applicants must meet the following qualifications:
- 2+ years of experience performing WFM-related functions
- Advanced working knowledge of Excel and other Windows based programs
- Competency communicating with all organizational levels and building strong relationships
- Personal internet service provider required
- Acceptable and secure home office environment required
- Ability to maintain company equipment
