Telecommute Remote Technical Operations Support Representative 1

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, Sep 30, 2020

This job expires in 11 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A full-service tax preparation company is searching for a person to fill their position for a Telecommute Remote Technical Operations Support Representative 1.

Candidates will be responsible for the following:

  • Answering Technical calls related to Software, Hardware and Network issues
  • Resolving 1st Tier level interactions via phone and chat
  • Escalating to Tier 2 upon Employee request or applicable resolution path

Must meet the following requirements for consideration:

  • High School Diploma or GED required
  • Strong Windows 10 and Windows related network experience
  • Knowledge of Printers and Scanners configured in a Windows environment
  • 1 to 2 years of relevant Contact Center experience
  • Excellent computer navigation and data entry skills
  • Proficiency with learning new technology and system applications