Job Summary
A full-service tax preparation company is searching for a person to fill their position for a Telecommute Remote Technical Operations Support Representative 1.
Candidates will be responsible for the following:
- Answering Technical calls related to Software, Hardware and Network issues
- Resolving 1st Tier level interactions via phone and chat
- Escalating to Tier 2 upon Employee request or applicable resolution path
Must meet the following requirements for consideration:
- High School Diploma or GED required
- Strong Windows 10 and Windows related network experience
- Knowledge of Printers and Scanners configured in a Windows environment
- 1 to 2 years of relevant Contact Center experience
- Excellent computer navigation and data entry skills
- Proficiency with learning new technology and system applications