Telecommute Reporting and Speech Analytics Consultant

Job ID: Available for Members

Location: Missouri

Compensation: To Be Discussed

Posted: Thursday, April 05, 2018

Job Category: Financial, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial company has an open position for a Telecommute Reporting and Speech Analytics Consultant.

Core Responsibilities of this position include:

  • Analyzing data from contact center projects and reporting on performance relative to success metrics
  • Creating, maintaining and managing a repository of standard business analytical, operational and management reports
  • Applying reporting creation, database mapping and SPL programming skills to create deliverables

Skills and Requirements Include:

  • Experience working on core contact center SLAs and drivers
  • Experience in building client and vendor relationships and understanding the Customer Experience objectives
  • Experience providing individual expertise to supplement available tools for customer queries
  • Experience applying reporting creation, database mapping and SPL programming skills to create deliverables