Job Summary
An online retailer has an open position for a Telecommute Retailer Customer Service Lead in Brooklyn.
Must be able to:
- Act as an advocate for customers and be an empathetic problem-solver in all customer interactions
- Provide leadership, guidance, and direction to our seasonal customer service agents
- Actively contribute to building and supporting the contact center culture
Skills and Requirements Include:
- 2+ years of leadership experience
- Excellent communication and listening skills
- Experience with problem-solving, de-escalation techniques, coordinating and executing issue resolution
- Strong track record of improving others’ performance through feedback, training, and encouragement
- Responsive and flexible, open to change in processes, and ability to take clear direction
- Self-starters who are able to work with minimal direction and achieve efficiency targets
