Telecommute Retailer Customer Service Lead

Location: New York

Compensation: Hourly

Staff Reviewed: Wed, Sep 16, 2020

This job expires in 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An online retailer has an open position for a Telecommute Retailer Customer Service Lead in Brooklyn.

Must be able to:

  • Act as an advocate for customers and be an empathetic problem-solver in all customer interactions
  • Provide leadership, guidance, and direction to our seasonal customer service agents
  • Actively contribute to building and supporting the contact center culture

Skills and Requirements Include:

  • 2+ years of leadership experience
  • Excellent communication and listening skills
  • Experience with problem-solving, de-escalation techniques, coordinating and executing issue resolution
  • Strong track record of improving others’ performance through feedback, training, and encouragement
  • Responsive and flexible, open to change in processes, and ability to take clear direction
  • Self-starters who are able to work with minimal direction and achieve efficiency targets