Job Summary
An IT company is in need of a Telecommute SaaS Customer Success Manager.
Core Responsibilities of this position include:
- Acting as the project manager for the successful onboarding of accounts
- Having conversations with customers to unearth reasons
- Transiting calls with key stakeholders to outline the general onboarding plan and timetable
Skills and Requirements Include:
- Company retreats twice a year
- Experience communicating with software developers in a technical capacity
- Have a background in SaaS
- Have worked in a company doing customer success or another customer-facing role
