Job Summary

A financial technology company needs applicants for an opening for a Telecommute SaaS Product Customer Happiness Representative.

Individual must be able to fulfill the following responsibilities:

• Provide customer support over email and possibly phone
• Resolve problems for human beings, not bots
• Help create order, repeatable processes, and systems around customer support tasks

Required Skills:

• Requires little supervision post-training period
• You want to improve processes and strive when you're given the freedom to do so
• You have excellent verbal and written English skills
• You are an inquisitive person, you always want to learn new things
• You have strong interpersonal, written and oral communication skills
• Resolve all customer issues, questions, or concerns in a timely manner