Job Summary
A software company is in need of a Telecommute SaaS Software Customer Success Representative.
Individual must be able to fulfill the following responsibilities:
- Execute a high volume of targeted, outbound renewal activities
- Handle customers’ questions about their accounts efficiently
- Identify opportunities for account growth and partner with Customer Success Managers
Skills and Requirements Include:
- 1-2 years of experience in a software customer success, inside sales, or customer support role
- Excellent on-phone and written communication skills
- Willingness to work towards specific metrics for outbound calls and emails
- Excellent customer service skills and a knack for developing strong customer relationships
- Natural curiosity and excellent critical-thinking skills
- Ability to handle multiple tasks in an efficient and professional manner
