Telecommute SaaS Software Customer Support Specialist

Job Summary

A software company is filling a position for a Telecommute SaaS Software Customer Support Specialist.

Candidates will be responsible for the following:

• Providing exceptional support to our customers via Zendesk ticketing
• Authoring product documentation
• Advocating for the customer and communicating feedback to the Product team

Must meet the following requirements for consideration:

• Travel twice a year to the main office location
• 2+ years of experience supporting a technical product, preferably for a SaaS startup
• Clear, friendly, and concise communication skills
• Excel at problem solving, troubleshooting, and root cause analysis
• Experience with and curiosity around operating systems, device management, and networking
• Ability to switch gears easily