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Telecommute SaaS Software Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 31, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is filling a position for a Telecommute SaaS Software Customer Support Specialist.

Candidates will be responsible for the following:

  • Providing exceptional support to our customers via Zendesk ticketing
  • Authoring product documentation
  • Advocating for the customer and communicating feedback to the Product team

Must meet the following requirements for consideration:

  • Travel twice a year to the main office location
  • 2+ years of experience supporting a technical product, preferably for a SaaS startup
  • Clear, friendly, and concise communication skills
  • Excel at problem solving, troubleshooting, and root cause analysis
  • Experience with and curiosity around operating systems, device management, and networking
  • Ability to switch gears easily

COMPLETE JOB DESCRIPTION

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