Job Summary
A software company is seeking a Telecommute Scale Customer Success Manager.
Must be able to:
- Define, develop and deliver content and programs
- Monitor overall customer usage data, health indicators, and renewal dates to inform segment-specific success programs
- Build and nurture relationships across our customer base to cement our commitment to customers
Position Requirements Include:
- BA/BS or equivalent
- 5+ years of experience in Customer Success Management or a related field
- Strong competencies in Marketing, SaaS, and eCommerce
- Proficient in facilitating action-oriented meetings
- Experience in FullStory (or other CX or analytics platforms)