Job Summary
A provider of customer engagement services has a current position open for a Telecommute Senior Account and Customer Success Manager in Los Angeles.
Core Responsibilities Include:
- Providing oversight of the managed technical operations and building and maintaining client relationships
- Ensuring client satisfaction, mitigating risks and assisting with account expansion efforts
- Providing trending analysis of change service requests and daily, weekly, monthly review of platform statistics related to stability and capacity
Skills and Requirements Include:
- 6+ years technical operations management experience
- 6+ years external client management experience
- Demonstrated strong consultative approach and client relationship management capabilities
- Demonstrated ability to mentor or direct technical support teams
- Experience delivering premise or cloud contact center technologies
- Ability to managle commercial clients by assisting with annual renewal quoting, revenue forecasting, SOW creation, change requests, and RFP responses
