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Telecommute Senior Artificial Intelligence Software Support Engineer II

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, May 16, 2023
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced, Senior Level

Job Summary

An AI-based software development company is filling a position for a Telecommute Senior Artificial Intelligence Software Support Engineer II.

Must be able to:

  • Provide technical support to our largest customers and partners via our ticketing system
  • Own certain processes and procedures to keep our most valuable customers operating smoothly
  • Collaborate cross-functionally with Engineering, Customer Success, and Business Development teams on various initiatives

Position Requirements Include:

  • Experience in a customer-facing technical position for a SaaS company
  • Experience working with APIs and providing technical product support for API products
  • Experience working on technical issues, troubleshooting bugs, and communicating with engineers
  • Experience using SQL and familiarity with JSON
  • Excellent troubleshooting skills
  • Strong communication skills

COMPLETE JOB DESCRIPTION

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