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Telecommute Senior Artificial Intelligence Software Support Engineer II
Job Summary
An AI-based software development company is filling a position for a Telecommute Senior Artificial Intelligence Software Support Engineer II.
Must be able to:
- Provide technical support to our largest customers and partners via our ticketing system
- Own certain processes and procedures to keep our most valuable customers operating smoothly
- Collaborate cross-functionally with Engineering, Customer Success, and Business Development teams on various initiatives
Position Requirements Include:
- Experience in a customer-facing technical position for a SaaS company
- Experience working with APIs and providing technical product support for API products
- Experience working on technical issues, troubleshooting bugs, and communicating with engineers
- Experience using SQL and familiarity with JSON
- Excellent troubleshooting skills
- Strong communication skills
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COMPLETE JOB DESCRIPTION
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