Job Summary

An IT company is in need of a Telecommute Senior Contact Center Engineer in Clearwater.

Core Responsibilities Include:

• Troubleshooting and making administrative changes to customers' contact center environments
• Performing peer reviews to ensure that best practices are followed
• Preparing documentation for Cisco's A2Q process

Position Requirements Include:

• Up to 50% travel
• 4 years of contact center experience
• Typically requires BS/BA (EE/CS) or equivalent
• Experience with project management and resource tracking techniques