Job Summary
A business services and development company is seeking a Telecommute Senior Customer Experience Business Researcher in Kirland.
Core Responsibilities of this position include:
- Performing qualitative research with our customers and partners to better understand their experience
- Coordinating logistics and identifying and sourcing the best customers for research and optimize internal processes
- Establishing programs focused on scaling how we learn from customers to design better experiences for them
Skills and Requirements Include:
- 7+ years of experience in qualitative customer research and customer experience roles
- 5+ years of experience in the technology industry, preferably at a SaaS company
- Experience designing customer experiences based on data-driven insights
- Experience using collaboration and/or journey mapping tools (e.g. Miro, Lucidchart, etc.)
- Familiarity with customer journey mapping, service design and design thinking approaches
- Ability to uncover key insights through customer research and leveraging those insights to make positive changes
