Telecommute Senior Customer Experience Business Researcher in Kirland

Location: Washington

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 02, 2021

This job expires in: 8 days

Job Category: Research

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A business services and development company is seeking a Telecommute Senior Customer Experience Business Researcher in Kirland.

Core Responsibilities of this position include:

  • Performing qualitative research with our customers and partners to better understand their experience
  • Coordinating logistics and identifying and sourcing the best customers for research and optimize internal processes
  • Establishing programs focused on scaling how we learn from customers to design better experiences for them

Skills and Requirements Include:

  • 7+ years of experience in qualitative customer research and customer experience roles
  • 5+ years of experience in the technology industry, preferably at a SaaS company
  • Experience designing customer experiences based on data-driven insights
  • Experience using collaboration and/or journey mapping tools (e.g. Miro, Lucidchart, etc.)
  • Familiarity with customer journey mapping, service design and design thinking approaches
  • Ability to uncover key insights through customer research and leveraging those insights to make positive changes

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