Job Summary
A cloud software development company is seeking a Telecommute Senior Customer Experience Management Product Manager.
Candidates will be responsible for the following:
- Manage Integration Product Managers
- Execute on the vision and design of our Integrations products that make up our next-generation SaaS contact center platform
- Collaborate with the engineering team to develop technical requirements and to define, build and maintain products
Applicants must meet the following qualifications:
- 6+ years in a leadership role and experience owning the entire product lifecycle
- Strong technical background while working for a company with a world-class enterprise SaaS solution that has scaled successfully through rapid growth
- Experience working on one or more of these platforms: Medallia, Inmoment, Qualtrics, Verint or others
- Excellent people management skills; experience hiring, onboarding and training a remote team is preferred
- Experience in an environment with frequent releases is preferred
- Experience with agile release processes such as scrum
