Job Summary
An educational software company is seeking a Telecommute Senior Customer Success Manager.
Core Responsibilities of this position include:
- Leading two teams of Customer Success Managers who support different customer segments
- Managing customer distribution and capacity planning to ensure the best possible experience for our customers
- Developing, communicating, and reinforcing system standards, processes and policies
Skills and Requirements Include:
- Experience in developing people and building teams
- Service-oriented mentality and strong customer empathy
- Demonstrated ability to solve problems and seek solutions
- Strong organizational skills, demonstrated follow-up, and clear follow-through
- Capacity to set correct expectations and manage issues to completion
