Telecommute Senior Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sat, Aug 22, 2020

This job expires in 1 days

Job Category: Account Management, Case Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An educational software company is seeking a Telecommute Senior Customer Success Manager.

Core Responsibilities of this position include:

  • Leading two teams of Customer Success Managers who support different customer segments
  • Managing customer distribution and capacity planning to ensure the best possible experience for our customers
  • Developing, communicating, and reinforcing system standards, processes and policies

Skills and Requirements Include:

  • Experience in developing people and building teams
  • Service-oriented mentality and strong customer empathy
  • Demonstrated ability to solve problems and seek solutions
  • Strong organizational skills, demonstrated follow-up, and clear follow-through
  • Capacity to set correct expectations and manage issues to completion