Job Summary
A patient-to-payment solutions company is in need of a Telecommute Senior Desktop Support Technician.
Core Responsibilities Include:
- Applying ITIL principles to analyze application issues, implementation, modification & maintenance of custom developed applications
- Providing second and third level colleague technology support
- Assisting with middleware application configuration and upgrades in specified environments
Applicants must meet the following qualifications:
- Excellent customer service, problem solving and conflict resolution skills
- Prior C-level support experience
- Strong ability to prioritize ‘on the fly’
- Degree or qualification in an IT related discipline or at least 3 years technical and business experience
- Technical experience with desktop technology and processes
