Job Summary
A professional staffing firm needs applicants for an opening for a Telecommute Senior IS Technician in Elizabeth City.
Core Responsibilities of this position include:
- Resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly
- Promptly responding to questions from Client store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations
- Documenting problems accurately and succinctly in the appropriate support tools provided
Qualifications for this position include:
- Reside within 75 miles of Elizabeth City NC
- Ability to work 40 hours per week, including 1 weekend shift
- High School diploma or GED required
- A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role
- Demonstrated analytical, problem solving and interpersonal skills
- Proven excellent customer service skills
