Job Summary
A global financial technology company has an open position for a Telecommute Senior IT Service Desk Engineer.
Candidates will be responsible for the following:
- Working as part of Service Desk team to deliver IT services support to the company end-users and operations groups
- Supporting remote access technology which includes laptop computers, cable modems/fiber drops, 2FA, wireless access points, etc
- Providing exceptional end-user support for our Mac OS and Windows (95/5 split) environment
Applicants must meet the following qualifications:
- 5-8 years experience delivering end-user support services
- Experience managing desktops, laptops, and networks within an enterprise environment
- Experience working with ticketing systems, (preferably JIRA)
- Experience with conferencing equipment such as Zoom rooms
- Experience supporting a large user community of mobile users
