Job Summary
A technology company is filling a position for a Telecommute Senior Platform Support Agent.
Candidates will be responsible for the following:
- Providing fast, accurate and personalized communication to users through email
- Solving customer issues by developing expertise in relevant product areas and by troubleshooting complex customer issues
- Identifying and surfacing customer trends and process improvements
Position Requirements Include:
- Must understand web services, including transport (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST)
- Can write code in at least one language to gather data from web services and use it for your own purposes
- Have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
- Must be hardworking and eagerly embrace the challenge of solving problems
