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Telecommute Senior Premier Support Engineer

Job is Expired
Location: Florida
Compensation: To Be Discussed
Staff Reviewed: Mon, Oct 21, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company is filling a position for a Telecommute Senior Premier Support Engineer.

Candidates will be responsible for the following:

  • Coordinating triage and prioritization of customer questions and enterprise support tickets
  • Maintaining customer dashboard with relevant product and support metrics
  • Providing holistic coordination between the customer and other organizations

Position Requirements Include:

  • On-site support during critical phases of Hadoop deployments, such as initial production
  • Bachelor’s degree in computer science or Computer Engineering
  • Open Source experience
  • 5 years of technical support experience
  • 2 years of enterprise account management
  • Demonstrated ability to manage technical projects and processes

COMPLETE JOB DESCRIPTION

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