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Telecommute Senior Principal Customer Care Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Apr 30, 2018
Job Category: Customer Service, Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company has a current position open for a Telecommute Senior Principal Customer Care Analyst.

Individual must be able to fulfill the following responsibilities:

  • Providing high quality customer service while resolving highly complex cases/working with difficult customers
  • Contributing to the Knowledge Base via KB creation and KB linking; mentoring others in this area
  • Proactively taking cases from senior and unassigned queue as time allows

Qualifications for this position include:

  • Ability to travel on site
  • 9-15 years of Customer Care experience
  • 15-20 years in the Industry
  • Proficiency in Microsoft Windows and Microsoft Office applications

COMPLETE JOB DESCRIPTION

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