Job Summary
A software company is filling a position for a Telecommute Senior Principal Customer Care Analyst.
Core Responsibilities Include:
- Providing Customer Care for inquiries received via Automatic Call Distributor, on-line submissions and chat
- Handling customer issues from a wide range of customers including executive and c-level management customers
- Assisting senior and principal analysts with the resolution of escalated Customer Care cases
Qualifications for this position include:
- 9 or more years of experience in the Information Technology Industry with a focus on Customer Care
- Experience working in a high performing team environment, and handling customers of various levels
- Experience with handling Tier 1 and Tier 2 customer inquiries
- Bachelor’s Degree in Accounting, IT, Computer Science or equivalent combination of experience/certifications
- Proven experience with proficiency in Microsoft Windows and Office applications
