Job Summary
Computer software company has an open position for a Telecommute Senior Production Account Manager.
Candidates will be responsible for the following:
- Playing a pivotal role in maintaining client satisfaction and loyalty
- Being an escalation point of contact for the customer
- Identifying, analyzing, researching, and resolving inquiries on all aspects of the solution
Position Requirements Include:
- Minimum eight years of experience working in a technical customer support and/or service management role
- Experience with enterprise telephony; SIP, TDM, CTI etc.
- Ability to effectively express ideas and thoughts verbally and in written form
- Excellent customer facing skills exhibiting good listening skills and comprehension
- Effectively keeps others adequately informed
- Ability to define problems, collect data, establish facts and draw valid conclusions
