Telecommute Senior Production Account Manager

Job ID: Available for Members

Location: Washington

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 16, 2018

Job Category: Account Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Flexible

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

Computer software company has an open position for a Telecommute Senior Production Account Manager.

Candidates will be responsible for the following:

  • Playing a pivotal role in maintaining client satisfaction and loyalty
  • Being an escalation point of contact for the customer
  • Identifying, analyzing, researching, and resolving inquiries on all aspects of the solution

Position Requirements Include:

  • Minimum eight years of experience working in a technical customer support and/or service management role
  • Experience with enterprise telephony; SIP, TDM, CTI etc.
  • Ability to effectively express ideas and thoughts verbally and in written form
  • Excellent customer facing skills exhibiting good listening skills and comprehension
  • Effectively keeps others adequately informed
  • Ability to define problems, collect data, establish facts and draw valid conclusions