Job Summary
A retailer needs applicants for an opening for a Telecommute Senior Specialized Customer Service Manager.
Core Responsibilities Include:
- Developing, managing and coaching managers of specialized teams to build successful teams
- Analyzing team performance to drive improvement in KPIs and close performance gaps
- Making decisions about business policies, managing risks and resolving employee issues
Qualifications for this position include:
- 5+ years of service management experience, with proven leadership track record and verifiable history of managing managers
- 3+ years of experience in call centers with 100+ employees preferred
- Ability to both set strategy and follow through on tactical implementation and execution of initiatives
- Hands on and enthusiastic leadership style with excellent interpersonal skills
- Entrepreneurial approach to challenges
- All other requirements necessary for this position
