Job Summary
An e-commerce company is in need of a Telecommute Senior Specialized Service Manger.
Core Responsibilities Include:
- Developing, managing and coaching managers of specialized teams to build successful teams and deliver an exceptional customized customer experience
- Analyzing team performance to drive improvement in KPIs and close performance gaps
- Making decisions about business policies, managing risks and resolving employee issues
Skills and Requirements Include:
- 5+ years of service management experience, with proven leadership track record and verifiable history of managing managers of successful, high volume teams
- Ability to both set strategy and follow through on tactical implementation and execution of initiatives
- Hands on and enthusiastic leadership style with excellent interpersonal skills
- Entrepreneurial approach to challenges
- Proven experience leveraging technology to optimize customer operations and sales
- Deep knowledge and experience managing workforce planning, high volume recruiting, and training in a multi-site and high growth environment
