Job Summary
A business services and development company has a current position open for a Telecommute Senior Support Account Manager.
Candidates will be responsible for the following:
- Delivering world-class customer satisfaction
- Acting as a central point of contact for support related requests
- Conducting service reviews
Applicants must meet the following qualifications:
- Project and large account management experience
- Fundamental understanding of ITSM in large organizations
- Experience dealing with technical end-users in support roles
- Demonstrate analysis and problem solving expertise
- Excellent written and oral communication skills
