Telecommute Senior Support Specialist

Job ID: Available for Members

Location: California

Compensation: Hourly

Staff Reviewed: Fri, Sep 14, 2018

Job Category: Consulting, Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A design company needs applicants for an opening for a Telecommute Senior Support Specialist.

Core Responsibilities Include:

  • Actively reducing user workload by anticipating questions before they are asked
  • Ensuring our users feel welcomed when they contact us for help
  • Prioritizing escalated customer needs from the front-lines of support

Qualifications for this position include:

  • We offer travel opportunities for company meetings, team meet-ups, and the occasional conference
  • You excel at working in non-traditional work environments since this is a remote role
  • You have scaled alongside a support team in a technical or start-up environment, perhaps with a SaaS product
  • You are able to distill technical processes into digestible, educational instructions and explanations in writing
  • You have experience providing human support
  • You have experience working with Macs, a customer service CRM like Zendesk, and Slack