Job Summary
A design company needs applicants for an opening for a Telecommute Senior Support Specialist.
Core Responsibilities Include:
- Actively reducing user workload by anticipating questions before they are asked
- Ensuring our users feel welcomed when they contact us for help
- Prioritizing escalated customer needs from the front-lines of support
Qualifications for this position include:
- We offer travel opportunities for company meetings, team meet-ups, and the occasional conference
- You excel at working in non-traditional work environments since this is a remote role
- You have scaled alongside a support team in a technical or start-up environment, perhaps with a SaaS product
- You are able to distill technical processes into digestible, educational instructions and explanations in writing
- You have experience providing human support
- You have experience working with Macs, a customer service CRM like Zendesk, and Slack
