Telecommute Senior Training Customer Support Analyst

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 22, 2020

This job expires in 24 days

Job Category: Project Management, Training

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A business services and development company is searching for a person to fill their position for a Telecommute Senior Training Customer Support Analyst.

Must be able to:

  • Represent Training Operations and interface effectively with cross-functional teams
  • Manage employee communications
  • Improve the overall customer and employee support experience

Required Skills:

  • Strong documentation and presentation skills
  • Minimum of 8 years of high-tech/SaaS industry experience
  • Strong cross-functional, technical Program/Project management experience
  • Bachelor's degree
  • Demonstrated experience in leading key projects
  • Prior experience with analytics and understanding of support metrics and KPIs