Telecommute Senior Workforce Management Coordinator

Job ID: Available for Members

Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Staff Reviewed: Tue, Aug 04, 2020

Job Category: Human Resources

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A major telecommunications company is searching for a person to fill their position for a Telecommute Senior Workforce Management Coordinator.

Core Responsibilities Include:

  • Oversee and monitor the administration of FLMA and STD for contact-center agents
  • Conduct audits, as needed, to make sure that agent payroll is being processed correctly
  • Monitor real time performance

Position Requirements Include:

  • WFM multi-site contact-center experience
  • Minimum of 3 years of WFM experience, preferably in a Command Center or RTM group
  • WFM experience in a contact-center operation with multiple lines-of-business
  • Proven experience at thriving in a fast-paced working environment that requires multitasking
  • High level of proficiency in Excel