Job Summary

A major telecommunications company is searching for a person to fill their position for a Telecommute Senior Workforce Management Coordinator.

Core Responsibilities Include:

• Oversee and monitor the administration of FLMA and STD for contact-center agents
• Conduct audits, as needed, to make sure that agent payroll is being processed correctly
• Monitor real time performance

Position Requirements Include:

• WFM multi-site contact-center experience
• Minimum of 3 years of WFM experience, preferably in a Command Center or RTM group
• WFM experience in a contact-center operation with multiple lines-of-business
• Proven experience at thriving in a fast-paced working environment that requires multitasking
• High level of proficiency in Excel