Job Summary
An IT and engineering firm has an open position for a Telecommute Service Center Quality Assurance Lead.
Must be able to:
- Ensure customer satisfaction
- Develop a strong familiarity of the Service Desk Incident Management processes
- Develop subject matter expertise and function as a trusted incident management advisor
Qualifications for this position include:
- Requires US Citizenship and an active SECRET Government Security Clearance
- Requires BA/BS with 10-12 years
- Must have strong attention to detail and ability to identify quality deficiencies