Job Summary

An information technology service company has an open position for a Telecommute Service Delivery Manager.

Must be able to:

• Manage client issue update meetings on a timely basis
• Drive SLAs as written under customer agreements
• Participate in onboarding and offboarding activities

Must meet the following requirements for consideration:

• Minimum of 10 years managing software team, preferably in Oracle applications
• Some Oracle EBS experience, minimum requirement of 5 years as an Oracle Consultant is desired
• Must have ability to work within a close team environment with teams in all regions
• Knack for customer service and patience to deal in situations where customer can be in a panic
• Ability to edit works prepared by all team members
• The ability to work with 3rd party vendor contacts through critical situations and daily activities