Telecommute Service Delivery Manager

Job Summary

An IT services and consulting firm is searching for a person to fill their position for a Telecommute Service Delivery Manager.

Core Responsibilities Include:

• Enhancing and maintaining customer relationships
• Ensuring quality services are delivered with regard to the agreed SLAs
• Preparing recurring operations reports for customers

Must meet the following requirements for consideration:

• Bachelor’s Degree or equivalent experience
• 4+ years of experience in Maintenance and/or Managed Services as well as customer relationship management role
• Must be customer service oriented
• Highly analytical in problem solving with the ability to apply original and innovative thinking
• Able to think clearly in challenging situations and in a logical manner
• Excellent project management, documentation and communication skills