Job Summary

A travel company is searching for a person to fill their position for a Telecommute Service Delivery Manager in DeLand.

Must be able to:

• Monitor staffing interval adherence to maintain optimal staffing
• Create and maintain a continuous improvement environment
• Reduce operational expenses through execution of policy/procedure

Qualifications Include:

• Interaction with banking or non-banking clients on-site and over the phone as it relates to site performance, operations and projects
• Experience with retail customer service and telesales and/or support of loyalty client that functions as an integrated customer care team
• 2+ years of Operations management experience
• Understand local country labor laws and local nuances needed to support excellent contact center performance
• Execute on a heavy call volume in a fast-paced setting
• Knowledge of contact center technologies
• Bachelors degree or equivalent experience