Telecommute Service Delivery Operations Manager

Location: Florida, Georgia, Tennessee, Texas

Compensation: Salary

Staff Reviewed: Fri, Feb 19, 2021

This job expires in: 15 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A physician group and practice management company is seeking a Telecommute Service Delivery Operations Manager in Plantation.

Core Responsibilities of this position include:

  • Managing the customer service delivery staffing schedule to ensure all shifts are covered
  • Ensuring call center staff is properly trained on analyzing, researching, and making decisions to handle phone inquiries and emails, and research requests in support of workflow
  • Assisting in the preparation of, and adhere to annual budgets

Skills and Requirements Include:

  • Prior call center management experience
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working both independently and in a team-oriented, collaborative environment
  • Bachelor's Degree from a four-year College or University and 5+ years’ experience as detailed above including 2+ years of progressive management experience; or equivalent combination of education and experience
  • Ability to manage physician workstation deployment and physician training schedules on the operating platform
  • Ability to develop, evaluate, implement, and maintain policies and procedures to ensure standard operating procedures are adhered to

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