Telecommute Service Desk Analyst I in Horsham

Job Summary

A financial services company is searching for a person to fill their position for a Telecommute Service Desk Analyst I in Horsham.

Must be able to:

• Provide support to end-users including responding to telephone calls, chats, e-mails, and requests for technical support, and differentiating technical problems from users
• Ingest current processes used within the IT organization to deliver a consistent results
• Coordinate with end-users to install approved software

Qualifications Include:

• AS - Associate of Sciences degree
• Experience in a helpdesk environment
• Experience with Windows 10, MS Office applications and Dell
• Both hardware and software support experience
• Ability to create support and process documentation for multiple systems deployed throughout the organization.
• Ability to deploy new or replace existing end-user hardware