Job Summary
A technology company needs applicants for an opening for a Telecommute Service Desk Technician.
Core Responsibilities of this position include:
- Providing support services that may include some of the following: desktops, thin clients, desktop application software, and peripheral hardware devices
- Responding to external customer questions related to running diagnostic programs, problem isolation, and determine a solution for remediation
- Providing diagnostic and troubleshooting to support a high volume of end-users and customers
Must meet the following requirements for consideration:
- Travel up to 5% and would be for attending a company meeting, training or conference
- Must have a minimum of 18 months experience in troubleshooting technical issues
- Must have a minimum of 12 months experience in providing internal and or external customer service / support
- Must have excellent interpersonal skills to resolve problems
- Must have solid understanding and ability to convey technical terms and concepts to non-technical users
- Must have experience with Active Directory supporting areas such as password resets, accessing shared resources, connectivity issues, account lockouts
