Telecommute Service Desk Technician

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, February 28, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company needs applicants for an opening for a Telecommute Service Desk Technician.

Core Responsibilities of this position include:

  • Providing support services that may include some of the following: desktops, thin clients, desktop application software, and peripheral hardware devices
  • Responding to external customer questions related to running diagnostic programs, problem isolation, and determine a solution for remediation
  • Providing diagnostic and troubleshooting to support a high volume of end-users and customers

Must meet the following requirements for consideration:

  • Travel up to 5% and would be for attending a company meeting, training or conference
  • Must have a minimum of 18 months experience in troubleshooting technical issues
  • Must have a minimum of 12 months experience in providing internal and or external customer service / support
  • Must have excellent interpersonal skills to resolve problems
  • Must have solid understanding and ability to convey technical terms and concepts to non-technical users
  • Must have experience with Active Directory supporting areas such as password resets, accessing shared resources, connectivity issues, account lockouts