Job Summary

A service management company is filling a position for a Telecommute Service Management Account Manager in Chesapeake.

Must be able to:

• Oversee and manage performance and service quality to guarantee customer satisfaction
• Produce solid and effective strategies based on accurate and meaningful data reports
• Make recommendations to enhance processes and boost ease and efficiency

Required Skills:

• Keep track of multiple schedules and meetings
• Experience in managing a work-from-home team
• Three or more years of process transformation experience
• Three years of operations and management experience
• Bachelor’s Degree
• Excellent working knowledge of MS Office applications