Telecommute Service Management Analyst

Job ID: Available for Members

Location: New York

Compensation: To Be Discussed

Posted: Friday, February 16, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A technology company is filling a position for a Telecommute Service Management Analyst.

Core Responsibilities of this position include:

  • Providing point of contact for process related questions or issues
  • Ensuring contractual service support requirements are understood and managed
  • Collaborating with other team members to ensure consistency of delivery

Must meet the following requirements for consideration:

  • Excellent written and verbal communication skills
  • 3-4 years of relevant experience within problem management
  • Strong customer service experience
  • Familiarity with ITIL best practices
  • Ability to present project and process updates to managerial team
  • Ability to work well independently as well as within a team oriented environment