Job Summary
A technology company is filling a position for a Telecommute Service Management Analyst.
Core Responsibilities of this position include:
- Providing point of contact for process related questions or issues
- Ensuring contractual service support requirements are understood and managed
- Collaborating with other team members to ensure consistency of delivery
Must meet the following requirements for consideration:
- Excellent written and verbal communication skills
- 3-4 years of relevant experience within problem management
- Strong customer service experience
- Familiarity with ITIL best practices
- Ability to present project and process updates to managerial team
- Ability to work well independently as well as within a team oriented environment
