Job Summary
A transportation company is seeking a Telecommute Service Support Manager in Roswell.
Core Responsibilities of this position include:
- Answering escalated calls from customers that have a more significant service failure or issue
- Diagnosing the service failure to determine the best course of action
- Determining the best service for the customer based on location, issue complexity, and timing
Position Requirements Include:
- Travel Requirements 0-10%
- High School diploma or equivalent
- 4+ years or more experience in transportation maintenance
- 2+ years or more experience in technical diagnostic and customer resolution exposure
- Strong interpersonal, listening and analytical communication skills
- Must possess demonstrated analytical and repair skills in overall vehicle maintenance
