Job Summary

An information technology company has an open position for a Telecommute ServiceNow Information Technology Service Management Solution Architect.

Candidates will be responsible for the following:

• Establishing customer requirements and driving continuous improvement of user experiences
• Defining future processes through workshop deliveries and data collection
• Providing details about dependencies, key integration points and the building of the roadmap for the ITSM solution

Required Skills:

• Occasional travel
• Minimum 10 years of ITSM experience with tools such as ServiceNow, BMC Remedy, HP ServiceManager and Cherwell
• Minimum 5 years of proven experience as an ITSM Solution Architect and team lead for enterprise customers
• ServiceNow Implementer Certification, or proven experience
• ServiceNow Administrator and/or Developer Certifications, or proven experience
• Proven experience scoping, estimating, workshop delivery and implementing all of the following SN Modules