Job Summary
A human capital management software company needs applicants for an opening for a Telecommute Shared Services Support Specialist.
Core Responsibilities Include:
- Supporting the review and reconciliation processes using company's Guided Activation / Perform software platform
- Working closely with the account’s various internal teams to meet organizational commitments to each client’s specific needs and implementation timeline
- Reviewing payroll configuration and/or reconciling accrued historical balances, coordinating with internal stakeholders to ensure that current and correct documentation is received to ensure accuracy
Applicants must meet the following qualifications:
- High school graduate or equivalent; four-year degree or equivalent education/experience preferred
- Intermediate to advanced MS office skills
- Prior customer service experience
- Experience with advanced Excel formulas including VLOOKUP, SUMIFS, CONCATENATE and Pivot Tables
- Willingness and ability to work requested overtime hours, which may also include weekends, during peak volumes
- Ability to ensure all payroll data is recorded, balanced and reconciled to the clients reports
