Job Summary

A home security and smart home company has a current position open for a Telecommute Social Customer Care Advocate.

Individual must be able to fulfill the following responsibilities:

• Manage and respond to incoming social media messages
• Proactively engage and interact with our customers using a conversational, friendly tone
• Resolve issues for our customers on customer support platforms like Lithium and Kustomer

Must meet the following requirements for consideration:

• High technical aptitude or interest in consumer electronics
• Excellent verbal communication skills
• Outstanding grammatical and punctuation skills
• Ability to quickly and professionally engage with customers
• Critical thinking skills, creative problem solving, drive customer success and multitasking skills