Job Summary

A company providing lease purchasing technology is in need of a Telecommute Software Incident Response Manager.

Core Responsibilities Include:

• Work critical incidents to ensure that normal service operations are restored
• Document critical incidents in our ticketing system
• Produce business impact analysis reports following resolution of critical incidents

Applicants must meet the following qualifications:

• 3+ years of experience with Incident Management and/or Problem Management processes
• Strong documentation skills
• Strong oral and written communication skills
• Knowledge of Change Management/ Release Management
• Excellent interpersonal skills with technical and non-technical business clients