Job Summary
A communications technology company is searching for a person to fill their position for a Telecommute Software Service Engineer in Boston.
Candidates will be responsible for the following:
- Monitoring and managing service quality
- Taking end-to-end ownership of customer issues
- Collecting information and document bugs with Engineering for product issues
Qualifications for this position include:
- 5+ years of relevant industry experience
- BS Degree or equivalent experience in Computer Science, Software Engineering, or related
- Experience in QOS & SIP End to End call flow troubleshooting of VoIP services
- Debugging packets with Wireshark, SIP call traces, SIP call flow
- Knowledge of programming technologies and languages, SQL queries to troubleshoot applications
- Experience with Linux, networking also in cloud environment