Telecommute Software Service Engineer in Boston

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 13, 2021

This job expires in: 16 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A communications technology company is searching for a person to fill their position for a Telecommute Software Service Engineer in Boston.

Candidates will be responsible for the following:

  • Monitoring and managing service quality
  • Taking end-to-end ownership of customer issues
  • Collecting information and document bugs with Engineering for product issues

Qualifications for this position include:

  • 5+ years of relevant industry experience
  • BS Degree or equivalent experience in Computer Science, Software Engineering, or related
  • Experience in QOS & SIP End to End call flow troubleshooting of VoIP services
  • Debugging packets with Wireshark, SIP call traces, SIP call flow
  • Knowledge of programming technologies and languages, SQL queries to troubleshoot applications
  • Experience with Linux, networking also in cloud environment

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